rhode help center
how can we help you glow? find answers to our most frequently asked questions below.
when will my rhode order ship?
we aim to process and ship all orders within 3-5 business days. once your package is on its way, you will receive a shipping confirmation email with a tracking link to follow its journey.
what is your return policy?
due to the nature of our products, we are unable to accept returns or exchanges. however, if your order arrives damaged or incorrect, please reach out to our team within 14 days of delivery and we will make it right.
are rhode products suitable for sensitive skin?
yes, our products are formulated to be gentle and effective for all skin types, including sensitive skin. we prioritize high-quality, non-irritating ingredients that support the skin barrier.
do you ship internationally?
currently, rhode ships to the united states, canada, the united kingdom, and select european countries. we are working hard to bring rhode to more locations soon.
are your products vegan and cruelty-free?
absolutely. all rhode products are 100% vegan, cruelty-free, and certified by leaping bunny. we do not test on animals at any stage of product development.
how can i track my package?
once your order has shipped, you will receive an email with a tracking number. you can use this number on the carrier's website to see the real-time status of your delivery.